How to create a support ticket ?

Step-1:

User will recieve an e-mail invitation from service portal.

Click on 'Accept invitation'.

Step-2:

After accepting the invitation, browser will redirect to CMEx support portal where user will set a password for respective user id.

Create a password and click on Register.

Step-3:

After creating the password, browser will redirect to respective profile to capture user contact details. 

Once the details are filled,  click on save.

Step-4:

After saving that profile, browser  will redirect to user profile.

Step-5:

Now user can raise a ticket by clicking on 'Submit a Ticket'.

Once a new support ticket form is opened, user can fill the details of problem. 

After filling these details, click on 'Submit'

Step-6:

Customer can View his/her tickets from My Area -> Tickets -> My Tickets

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